Read past the asterisk
Everything after Fuime* is the business. Recognise it and you are done.
Why has fuime charged me?
You bought from a small business that sells through fuime. The charge reads Fuime* [business name], because fuime is the legal seller.
Which purchase was it
Four things, in this order.
Match the date and amount
The charge is dated when the payment went through, not the work.
Search your email
Checkout emails a receipt. Search for the business name, or the amount.
Ask whoever booked it
A job booked by someone else in your household is the usual answer.
Questions
The ones people ask next.
What is fuime?
Software small businesses use to sell and keep books. Ninth Street Labs, LLC, doing business as Fuime, is the legal seller.
Why isn't the business's name on it?
Because they are not the legal seller. You bought from Ninth Street Labs, LLC, which pays the business what it earned.
Which purchase was this?
Read the words after Fuime*, then match the date and amount. Checkout emails a receipt at the time of the sale.
I want a refund. Who do I ask?
The business you bought from. A refund reverses the payment and gives back fuime's fee in proportion, so it costs them nothing.
Will this charge come back?
Only if you bought a monthly or yearly plan. A renewal charges the same card. You cannot cancel it yourself: email support@fuime.com.
Did fuime add a fee?
No. You paid the price the business set, with nothing added on top. fuime's fee comes out of the business's share.
Who processed my card?
Stripe. Checkout is hosted by Stripe, so the card details went to Stripe, not to the business.
I do not recognise this.
Start with whoever else uses the card. If that is not it, email support@fuime.com with the date and the amount.
Should I just dispute it?
That is your right. A dispute takes the money out of a small business while it is decided; asking them, or us, does not.
If that did not help
Three routes, and one limit.
Ask the business first
They can refund it, and the refund gives them back fuime's fee.
If you cannot reach them
Email support@fuime.com with the date, the amount and the name after Fuime*.
If the card was used without permission
Tell your card issuer, and tell us at support@fuime.com.
What we cannot do
We cannot vouch for the work. Nobody's identity is verified.